Who we are

Bánh Mì Hub operates the website www.banhmihub.com, an independent directory and editorial guide to bánh mì shops and food destinations. References to “we”, “us” and “our” in this policy mean Bánh Mì Hub.

Information we collect

The information collected depends on how you use the site:

• Basic technical and usage information: pages viewed, approximate location derived from an IP address, browser and device type, referring page, dates and times, and similar diagnostic data.
• Comments: the information entered in a comment form, together with an IP address and browser user-agent string to help detect spam.
• Accounts and directory activity: if account or listing-submission features are used, we may process the details you provide, your account information, listing content and related correspondence.
• Messages and corrections: information you voluntarily provide when suggesting a business, reporting an error or contacting us.
• Cookie choices: a record of your consent or rejection preferences so the site can respect them on later visits.

Please do not submit sensitive personal information through comments or listing fields.

How and why we use information

• to operate, secure and maintain the website;
• to display and manage comments, accounts and directory submissions;
• to correct listings and respond to enquiries;
• to understand which guides are useful and improve the site;
• to prevent spam, fraud, misuse and technical problems; and
• to comply with legal obligations and protect legal rights.

Where applicable, our legal bases include your consent, our legitimate interests in running and improving the site, performance of a requested service, and compliance with law. You may withdraw consent at any time without affecting earlier lawful processing.

Cookies and similar technologies

Cookies are small files stored by your browser. Bánh Mì Hub may use:

• Essential cookies needed for security, WordPress administration, account sessions and remembering privacy choices. These cannot always be switched off through the banner because the site may not work correctly without them.
• Analytics cookies used to understand visits and page performance. The site currently uses StatCounter analytics. Analytics cookies should run only after consent where consent is legally required.
• Functional or third-party cookies that may be set when optional embedded material, maps, videos or other external services are loaded.

You can accept, reject or customise non-essential cookies through the cookie banner. You can also clear or block cookies using your browser settings, although some features may then work differently.

Analytics

We use the Official StatCounter WordPress plugin to measure traffic and understand how visitors find and use the site. Depending on configuration and consent, StatCounter may receive technical information such as an IP address, browser details, referring page and pages visited. For further information, see StatCounter’s legal and privacy information.

Comments, accounts and public submissions

Approved comments and information intentionally submitted for publication may be visible publicly. An anonymised hash of a comment email address may be sent to Gravatar to check whether a profile image is associated with it. Gravatar is operated by Automattic; its privacy policy explains its practices.

If you create an account or submit a directory listing, the site may store the information supplied in your profile or submission. Do not publish personal contact details unless you intend them to be public. Website administrators can access account and submission information for moderation and support.

Embedded content and external links

Pages may link to or embed content from restaurant websites, maps, social networks, video platforms and other external services. Embedded content can behave as though you visited the provider directly and may collect data, use cookies or track interaction. Those providers operate under their own privacy policies. Following an external link also takes you to a site we do not control.

Who receives information

We may share information with service providers that support website hosting, security, analytics, spam prevention and directory functions, only to the extent needed to provide those services. We may also disclose information where required by law, to protect rights or safety, or in connection with a legitimate transfer of the website.

We do not knowingly sell personal information for money. Where applicable law treats certain analytics disclosures as a “sale” or “sharing”, you can opt out by rejecting non-essential cookies.

International transfers

Bánh Mì Hub has an international audience and some service providers may process information outside your country. Where required, appropriate safeguards will be used for international transfers, such as recognised contractual protections or an adequacy decision.

How long information is kept

We keep personal information only for as long as reasonably necessary for the purposes described above, including security, moderation and legal obligations. Comments and their metadata may be retained indefinitely so follow-up comments can be recognised. Account data is generally retained while an account remains active and for a reasonable period afterwards. Analytics and consent records follow the retention periods configured in the relevant services.

Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, restrict or object to the use of personal information, receive a portable copy, withdraw consent, or complain to your local data-protection authority. Some rights have legal limits and we may need to verify your identity before acting.

Privacy contact: info@banhmihub.com

Security

We use reasonable organisational and technical measures to protect information. No website or transmission method is completely secure, so absolute security cannot be guaranteed.

Children

Bánh Mì Hub is a general-audience food and travel website and is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so it can be reviewed.

Changes to this policy

We may update this policy when the site, its services or legal requirements change. The date at the top shows the latest revision. Material changes will be highlighted where appropriate.